Know everything about delivery

Terms of delivery

The products sold on our site can be delivered in Metropolitan France, Dom-Tom and Europe according to the conditions fixed below.

The products will be sent to the delivery address indicated at the time of the order. We thank you to ensure the accuracy of the information provided to avoid any delay in delivery.

Packaging

Our products are packaged in boxes of suitable size. We use cushioning equipment to ensure that the products do not move or deteriorate during transportation. Each cardboard is manually checked before shipping.

However, the company couldn't be held responsible for a defect that occurred during transport. The recipient of the package must therefore, if necessary, make reservations upon receipt, with the carrier.

Delivery default

The recipient of the package must, upon receipt and in the presence of the driver, check the condition of the package and open the box to check inside.

TThis complaint must be made at the time of delivery and must be mentioned on the delivery note. In other cases, the packages will not be returned or exchanged and we can not make any claim with the carrier.

For orders with a chocolate shell, we ask you to be particularly vigilant.

Shipping cost and delivery delay

Shipping costs and delivery times are calculated according to the delivery area (Metropolitan France, Dom-Tom, and different areas in Europe). The proposed carriers depend on the products present in the order.

Orders placed from Sunday to Thursday are dispatched within 24 hours. Orders placed on Fridays and Saturdays are dispatched on Mondays. (provided products are in stock and not customized)

For any special request, do not hesitate to contact us:

• By e-mail to info@dragees-braquier.fr,
• By phone at +33(0)329843000, from Monday to Tuesday, 8:00am to 12:00am and 02:00pm to 05:00pm.

Colissimo Suivi

Packages sent by Colissimo Suivi are delivered by hand against signature.

You will receive an e-mail at the time of shipment of the order, including the tracking number of the package. You can access this tracking at any time from your client area.

Metropolitan France : Delivery within 48 hours

Dom-Tom : Delivery within 10 days + possible retention of customs.

Europe : Delivery within 3 to 4 days for nearby countries. Up to 10 days for more distant destinations

France Express (GEODIS) Pack30

The carrier France Express (GEODIS) delivers our products only in France in 24 to 48 hours (up to 72 hours for some departments).

It's the only carrier available to deliver our famous chocolate shell.

The price varies according to the total weight of the order.

Know that when an Obus is present in your basket, only this carrier will be proposed. All products will be shipped together.

Chronopost

Packages sent by Chronopost are delivered by hand against signature.

You will receive an e-mail at the time of shipment of the order, including the tracking number of the package. You can access this tracking at any time from your client area.

France métropolitaine : Next day delivery before 1pm.

Special case of chocolate shell

Shells are systematically shipped by France Express (GEODIS). This is a precautionary measure to avoid as much as possible the risk of breakage. Thus, if your order includes several items including an Obus, France Express will be the only carrier proposed for shipping.

At the reception, we invite you to open the package in the presence of the deliveryman, in order to issue any reservations on the delivery.

If necessary, expressly specify the phrase "Received a chocolate chip" on the delivery receipt and refuse the goods.

Finally, be aware that if no reservation has been made during delivery, we will not be able to file any claim with the carrier in the event of a delivery default. We thank you for being vigilant on this point.

Thanks for your understanding.